Shipping policy

DELIVERIES

Carbon neutral delivery

We currently intend to use DPD for all deliveries as under their DPD Carbon Neutral programme, your delivery will be carbon neutral.

Delivery timelines and charges

Delivery timelines

We will process your order as quickly as possible after receipt but within 1 day in all cases (although orders placed after 2pm on a Friday or during public holidays may not be processed until the following working day).

  • UK deliveries

DPD Local charges a fixed amount based on the estimated size and weight of your items as indicated at the checkout stage. Please allow 1-2 working days after processing to deliver your order in the UK.

  • Non-UK deliveries:

Delivery charges

 Delivery charges are calculated at the checkout stage based on the estimated size and weight of your items and will also vary by geography with the following partners used:

  • EU - we use either DPD DIRECT, DPD EXPRESS or DPD CLASSIC;
  • Other International (non-EU) – we use either DPD CLASSIC or DPD EXPRESS, but the choice is country dependent.

Please allow 2-5 working days after processing to deliver your order outside the UK.

For international orders, you may be charged customs and duties depending on your recipient country. We cannot advise on these amounts prior to shipment or whether they are applicable since they are out of our control, but in all circumstances, SUST shall not be liable for any aspect relating to these. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your refund.

All delivery times are estimates only and although we will use all our endeavours to ensure these are met, we obviously cannot control DPD or any other third party delivery providers.

Please note, we cannot deliver to a PO BOX address. All delivery addresses must be an actual physical address.

 

If you would like clarification on delivery timelines or delivery charges, then please contact us at info@sust,style

Processing orders

After you have submitted your order and payment, you will receive an order confirmation, and subsequently, a delivery confirmation when your order has been dispatched.

Availability of items are not guaranteed. If you order an item that subsequently becomes unavailable or will is likely to be significantly delayed, we will notify you via email. 

Should there be a delay or issue with your delivery, please contact info@sust,style for help in resolving the problem.