Refund policy

RETURNS

How to return an item

Please contact info@sust,style within 14 days of receiving your item. No returns will be accepted following the expiry of this period.  

We will issue a returns number and returns address. Customers are responsible for returning items within 7 days of receiving their returns number. Any items received by us after that shall only be accepted at our discretion. Please note that the original delivery charges are always non-refundable. 

Returns Policy

We are happy to refund any full price items which have the “Do Not Remove” tag attached subject to the following:

  • Clothing must be returned unworn, unwashed and in a resalable condition with original tags attached and within the undamaged original packaging supplied by the relevant designer.
  • Shoes must be returned unworn and in their original condition, including the box and shoe bag (if applicable).
  • Swimwear and lingerie must be returned unworn, unwashed and in a resalable condition with the hygiene strip and original tags attached.
  • Jewellery and other accessories must be returned unworn or unused within the original packaging.
  • Please note we do not accept returns on beauty or cosmetic products or  Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.
  • Sale items (i.e. those marked down in price or purchased using a promo code) are only eligible for exchange or a credit voucher as we may not be able to resell these items again.
  • Any items marked as “Final Sale” can’t be returned in any circumstances, whether for credit or exchange.
  • Vintage items are always deemed ‘Final Sale’ only.
  • The customer is responsible for the cost of delivering returned items. SUST is not responsible for any return delivery costs or customs and duties reimbursement.

SUST Style reserves the right to refuse any returns which do not meet our return policy requirements. SUST Style is currently unable to accommodate any exchange requests. In such cases, please simply place a new order for the new size or item required and send the unsuitable item back for a refund. Unfortunately, we can’t guarantee that a replacement will be available at the time of request.

Returning items from within the UK

You can drop your parcel off at the DPD Local collection point closest to your postcode. 

Returning items from within the EU or internationally (non-EU)

This will need to be implemented in accordance with the policies and procedures of DPD DIRECT, DPD EXPRESS or DPD CLASSIC, as may be applicable.

Processing returns and refunds

Once we have received your return, it will be processed as quickly as possible. Please allow 7 days from the date of your return being processed for the refund to credit your original method of payment. However, refunds to Paypal accounts can take up to 30 days and are subject to Paypal refund regulations.

Further questions? 

If you have any further questions about returns which have not been addressed above, then please feel free to contact us at info@sust,style